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Communication with Stakeholders

Contact List for Stakeholders

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Contact Person: Iris Chen


Address: 23860 No. 6-8, Zhonghua Rd., Shulin Dist., New Taipei City, Taiwan

Tel: 886-2-2685-6688 Extension: 7408

Fax: 02-2685-6889

CSR Dedicated Mailbox:

Complaint Dedicated Mailbox:


Participation of Stakeholders

Everlight listens to the voice of stakeholders via various communication channels and platforms. Stakeholder suggestions and issues of concern are incorporated into organizational strategies and operational planning. This also serves as a reference basis for the information disclosed in this report. This year’s report uses the five principles of the AA1000 SES Stakeholder Engagement Standards, which were jointly discussed by the CSR Execution Team and external consultants. This report also referred to stakeholder groups within the industry for identification based on dependence, responsibility, influence, diverse perspectives, level of interest and other characteristics. The aforementioned principles are used to analyze and establish the primary communication targets, which include a total of 11 types of stakeholders: employees, customers, contractors, shareholders, suppliers, distributors, government agencies, academic and research institutions, cooperatives and associations, media, and community residents.

Communication with Stakeholders

Everlight has diverse interaction and communication mechanisms with stakeholders, including “welfare committee meetings,” “employee forum,” “supplier surveys,” and “Shareholders’ Meeting.” Through various communication channels with stakeholders, the Company may realize their demands, their expectations towards the Company and the issue of sustainable development that they pay attention to. Apart from instant response, the Company will also take these opinions as the reference for sustainable CSR development programs.

Identification of Major Issues

Through diverse communication channels with stakeholders and with reference to the 37 sustainability perspectives of economics, society, and environment in GRI Standards, the sustainability issues concerned by stakeholders, Code of Conduct – Responsible Business Alliance (RBA), Social Accountability 8000 International standard (SA8000), Everlight CSR performance indicators as well as the issues on “Patent,” “None-use of conflict minerals,” “Integrity operation,” “Image of sustainable enterprise,” “Green product,” and “Climate change and greenhouse gas,” Everlight collects and summarizes 39 sustainability issues and edits them into a questionnaire. Everlight analyzes the priority of sustainability issues that stakeholders pay attention to in accordance with “stakeholder level of concern” and “level of impact on corporate governance” and takes the direction of sustainable operations for Everlight and the overall development of the company into account in accordance with the steps of sustainability context, importance, integrity and tolerance of stakeholders. The company collects 17 significant sustainability issues as the Everlight social responsibility policy and annual operating goals. Compared with 2018, the “integrity operation” and “green product” were added to the significant sustainability issues and the “occupational safety and health” was removed.

Everlight introduced materiality analysis in its 2019 CSR report, hoping to effectively communicate with its stakeholders and improve the sustainability of operations through systematic analysis models, identifying topics that stakeholders are interested in and disclosure of information. Everlight also efficiently communicates with stakeholders efficiently to continue to improve the sustainable performance of operation. To enable the information disclosed in the sustainability report to meet the needs of stakeholders, five main steps are taken to determine the major sustainability topics and they are “Identifying stakeholders,” “Collection and induction of sustainability issues,” “Survey of Attention and Impact on Topics,” “Significance Analysis and Identification” and “Review and discussion.”

Value Chain Boundary of Major Issues

The major sustainability issues of the 2019 CSR report were organized into four dimensions of management policies after the analysis, which are “integrity operation and social responsibility,” “continuous innovation and growth,” “well-being and safe workplace,” and “environmental protection policies.” The value chain was also part of the boundary value analysis factors. In the future, Everlight will continue to improve its management and disclose relevant information in its CSR report.