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Communication with Stakeholders

Contact List for Stakeholders

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Contact Person: Irene Lin


Address: 23860 No. 6-8, Zhonghua Rd., Shulin Dist., New Taipei City, Taiwan

Tel: 886-2-2685-6688 Extension: 7412

Fax: 02-2685-6889

CSR Dedicated Mailbox:

Complaint Dedicated Mailbox:


Participation of Stakeholders

Everlight listens to the voice of stakeholders via various communication channels and platforms. Stakeholder suggestions and issues of concern are incorporated into organizational strategies and operational planning. This also serves as a reference basis for the information disclosed in this report. This year's report uses the five principles of the AA1000 SES Stakeholder Engagement Standards, which were jointly discussed by the CSR Reporting Group, various departments and external consultants. This report also referred to stakeholder groups within the industry for identification based on dependence, responsibility, influence, diverse perspectives, level of interest and other characteristics. The aforementioned principles are used to analyze and establish the primary communication targets, which include a total of 11 types of stakeholders: employees, shareholders, community residents, suppliers, contractors, customers, distributors, media, government agencies, academic and research institutions, and public associations. Compared to Everlight’s 2017 CSR Reports, the Reports for 2018 have been reorganized and have identified “community residents” as major stakeholders.

Communication with Stakeholders

Everlight has diverse interaction and communication mechanisms with stakeholders, including “customer satisfaction surveys,” “employee forum,” “supplier surveys,” “Shareholders’ Meeting,” and “investor conference.” Through various communication channels with stakeholders, the company may realize their demands, their expectations towards the company and the issue of sustainable development that they pay attention to. Apart from instant response, the company will also take these opinions as the reference for sustainable CSR development programs.

Identification of Major Issues

Everlight collects 35 sustainability issues and edits them into a survey through diverse communication channels with stakeholders including 33 perspectives of economics, environment, and society in GRI Standards as well as adding “patent” and “Not using conflict minerals” perspectives by taking the significant issues that concern stakeholders, Responsible Business Alliance, Social Accountability 8000 International standard (SA8000) and Everlight CSR performance indicators. Everlight analyzes the priority of significant issues that stakeholders pay attention to in accordance with “stakeholder level of concern” and “impact level on corporate governance” and takes the direction of sustainable operations for Everlight and the overall development of the company into account in accordance with the steps of sustainability context, importance, integrity and tolerance of stakeholders. The company collects 16 significant issues as the Everlight social responsibility policy and annual operating goals. Compared with 2017, the new themes are "anti-competitive behavior," "wastewater and garbage," "supplier environmental assessment," and "supplier social assessment." Remove themes "water" and "training and education."

Everlight introduced materiality analysis in its 2018 CSR report, hoping to effectively communicate with its stakeholders and improve the sustainability of operations through systematic analysis models, identifying topics that stakeholders are interested in and disclosure of information. To enable the information disclosed in the sustainability report to meet the needs of stakeholders, five main steps are taken to determine the major sustainability topics and they are "Identifying stakeholders," "Collecting and inducing sustainability topics," "Thematic analysis," "Materiality identification “and "Review and discussion."

Matrix Data Analysis Chart for Main Topics

Value Chain Boundary of Main Topics

The main topics of the 2018 sustainability report were organized into four dimensions of management policies, "Integrity management and social responsibility", "Continuous innovation and growth", "Well-being and safety" and "Environmental protection policies". Value chain was also part of the boundary value analysis factors. In the future, Everlight will continue to improve its management and disclose the relevant information in its sustainability report.